Why it is essential to have employees complete their profile information?

Profiles can contain various types of information about people in the organization.

Why it is essential to have employees complete their profile information?
A . Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
B . The education information can be verified against the human resources database.
C . The profile information can be used to keep Linkedin details updated.
D . When employees have free time, they can review biographies of their peers.

View Answer

Answer: A

Explanation:

Reference: https://help.mypurecloud.com/articles/profiles/

It is essential to have employees complete their profile information because searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results. Profiles can contain various types of information about people in the organization, such as name, title, department, location, skills, biography, etc. These information can help users find and connect with other users within Genesys Cloud CX.

Reference:

https://help.mypurecloud.com/articles/about-profiles/

https://help.mypurecloud.com/articles/search-for-people/