What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
A . With multiple active calls, click and drag an unselected call onto the previously selected call details.
B . Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
C . Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
D . Have all attendees call you. When all calls are active, click the Start Conference button.

View Answer

Answer: A, D

Explanation:

Reference: https://help.mypurecloud.com/articles/make-a-conference-call/

There are two methods to create a conference call in Genesys Cloud CX:

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Have all attendees call you. When all calls are active, click the Start Conference button.

These methods allow you to create a conference call with up to six participants (including yourself). You can also use other features during a conference call, such as mute, hold, transfer, etc.

Reference:

https://help.mypurecloud.com/articles/create-a-conference-call/

https://help.mypurecloud.com/articles/conference-call-controls/