User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
A . True
B . False

View Answer

Answer: B

Explanation:

The User Status Detail report does not include specifics about queue activity such as interacting, idle, and not responding. The User Status Detail report shows various metrics related to user status and availability, such as on queue time, off queue time, break time, login/logout details, etc. To view specifics about queue activity for users or agents, you can use other reports such as Queue Activity Export Report or Queue Performance Summary Report.

Reference:

https://help.mypurecloud.com/articles/user-status-detail-report/

https://help.mypurecloud.com/articles/queue-activity-export-report/

https://help.mypurecloud.com/articles/queue-performance-summary-report/