To assign extensions to users, you must first __________.

To assign extensions to users, you must first __________.
A . Create a pool of extensions.
B . Buy the extension number from the carrier.
C . Add the extension to the dial plan.
D . Assign the extension to the user’s phone.

View Answer

Answer: A

Explanation:

To assign extensions to users, you must first create a pool of extensions. Extensions are numbers that identify users within your phone system. You can create a pool of extensions by specifying a range of numbers that are available for assignment. You can then assign extensions to users individually or in bulk from the Users page in Genesys Cloud CX Admin.

Reference:

https://help.mypurecloud.com/articles/create-a-pool-of-extensions/

https://help.mypurecloud.com/articles/assign-extensions-to-users/