Which report would you run to view the agent’s time on breaks and login/logout details?

You suspect that one of your agents is not productive.

Which report would you run to view the agent’s time on breaks and login/logout details?
A . Interaction Details Report
B . User Status Detail Report
C . Agent Metrics Report
D . Queue Metrics Daily Report

View Answer

Answer: C

Explanation:

The Agent Login-Logout Details Report is a report that would help you view an agent’s time on breaks and login/logout details. This report shows various metrics related to agent availability and activity, such as total login time, total logout time, total break time, break reason codes, etc. This report can help you monitor agent productivity and adherence.

Reference:

https://help.mypurecloud.com/articles/agent-login-logout-details-report/

https://help.mypurecloud.com/articles/monitor-agent-adherence/