Which of the following statements about scripts is true?

Which of the following statements about scripts is true?
A . Scripts can be used for inbound interactions only.
B . Scripts are only used to configure flows when setting up Architect.
C . Scripts can be used in all types of interactions.
D . Scripts may be used for outbound dialing campaigns only.

View Answer

Answer: C

Explanation:

Scripts are tools that help agents handle interactions more efficiently and consistently. Scripts can be used in all types of interactions, such as voice, chat, email, etc. Scripts can provide guidance, information, or questions for the agents to use during an interaction. Scripts can also include dynamic content, such as data actions, web pages, images, etc.

Reference:

https://help.mypurecloud.com/articles/about-scripts/

https://help.mypurecloud.com/articles/create-a-script/