What is the maximum number of rings that can be defined for Bullseye routing?

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.

What is the maximum number of rings that can be defined for Bullseye routing?
A . 8
B . 6
C . 4
D . 2

View Answer

Answer: A

Explanation:

The maximum number of rings that can be defined for Bullseye routing is 6. Bullseye routing is a type of AND Evaluation Method that evaluates agents based on predefined rings of skill requirements that relax as the selection pool expands from one ring to the next. Each ring can have one or more required skills and a minimum proficiency level for each skill. The first ring has the strictest skill requirements and the last ring has the loosest skill requirements.

Reference: https://help.mypurecloud.com/articles/bullseye-routing/