Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
A . AI
B . VR
C . Digital
D . Human Capital Management
E . Workforce Engagement

View Answer

Answer: ACE

Explanation:

AI, Digital, and Workforce Engagement are some of the add-on options provided in Genesys Cloud CX. These options allow customers to enhance their Genesys Cloud CX solution with additional features and capabilities. AI enables customers to leverage artificial intelligence and machine learning for various use cases, such as chatbots, predictive engagement, voicebots, etc. Digital enables customers to support multiple digital channels, such as chat, email, message, social media, etc. Workforce Engagement enables customers to optimize their workforce management, quality management, performance management, etc.

Reference:

https://www.genesys.com/pricing

https://www.genesys.com/genesys-cloud/features/ai

https://www.genesys.com/genesys-cloud/features/digital https://www.genesys.com/genesys-cloud/features/workforce-engagement