In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
A . Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
B . Creating a number-plan to identify premium-rate numbers.
C . Manually training users to prevent calling premium-rate numbers.
D . Configuring trunks to identify premium-rate numbers.

View Answer

Answer: B

Explanation:

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by creating a number-plan to identify premium-rate numbers. A number-plan is a set of rules that define how outbound calls are dialed based on various criteria, such as country code, area code, prefix, etc. You can create a number-plan that blocks outbound calls to U.S. premium-rate numbers by specifying their prefixes (such as 900) in the number-plan rules.

Reference:

https://help.mypurecloud.com/articles/about-number-plans/

https://help.mypurecloud.com/articles/create-a-number-plan/