Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
A . Adjusting report parameters in order to include fewer agents, queues, and interactions.
B . Running reports during peak hours.
C . Reviewing and ensuring the usage of scheduled reports.
D . Asking every team member to run and save a copy of the report.

View Answer

Answer: BD

Explanation:

Running reports during peak hours and asking every team member to run and save a copy of the report are two factors that can cause report generation failures and increased runtimes. Running reports during peak hours can put additional load on the system and affect its performance and availability. Asking every team member to run and save a copy of the report can create redundant data and consume unnecessary storage space.

To avoid these issues, you can follow some best practices for running reports, such as:

Run reports during off-peak hours or schedule them for later delivery.

Share reports with other users instead of creating multiple copies.

Adjust report parameters to include only relevant data and filters.

Review and delete unused or outdated reports regularly.

Reference:

https://help.mypurecloud.com/articles/best-practices-for-running-reports/

https://help.mypurecloud.com/articles/share-a-report/