Select the features available in Genesys Cloud CX Architect. (Choose three.)

Select the features available in Genesys Cloud CX Architect. (Choose three.)
A . Play pre-recorded messages
B . Convert text to speech
C . Configure queues
D . Create skills
E . Receive and route calls

View Answer

Answer: ABE

Explanation:

Genesys Cloud CX Architect is a feature that allows administrators to create and manage call flows for inbound and outbound voice interactions. Architect provides various actions and tasks that can be used to define the logic and behavior of call flows. Some of these features are playing pre-recorded messages, converting text to speech, receiving and routing calls, collecting user input, transferring calls, etc.

Reference:

https://help.mypurecloud.com/articles/about-architect/

https://help.mypurecloud.com/articles/architect-overview-of-call-flow-actions-and-tasks/