Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.

Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.

In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:
A . Place and receive both ACD and non-ACD calls.
B . Place ACD and non-ACD calls, but not receive.
C . Receive ACD and non-ACD calls, but not place.
D . Place and receive ACD calls; non-ACD calls can neither be place nor received.

View Answer

Answer: A

Explanation:

Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can

place and receive both ACD and non-ACD calls. An N+1 configuration means that you have one more Edge than you need to handle your peak call volume. This way, if one Edge goes down, another Edge can take over its load without affecting your service quality or availability.

Reference:

https://help.mypurecloud.com/articles/about-edge-devices/

https://help.mypurecloud.com/articles/edge-redundancy/