Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)
A . Agent Metrics Export Report
B . Agent Metrics Report
C . Agent Login-Logout Details Report
D . Agent Quality Details Report

View Answer

Answer: A

Explanation:

The Agent Metrics Export Report and the Agent Metrics Report are two reports that display the number of interactions handled by an agent per day. These reports show various metrics related to agent performance and productivity, such as total interactions, average handle time, average talk time, average after call work time, etc. These reports can be filtered by date range, media type, queue, and agent.

Reference:

https://help.mypurecloud.com/articles/agent-metrics-export-report/

https://help.mypurecloud.com/articles/agent-metrics-report/