What steps should you take to update her reporting structure in Genesys Cloud CX?

Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.

What steps should you take to update her reporting structure in Genesys Cloud CX?
A . Do nothing. Genesys Cloud CX will update everything automatically.
B . Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
C . Update her peers. Genesys Cloud CX will then update her manager automatically.
D . Update her manager and her peers in her profile.

View Answer

Answer: B

Explanation:

The steps you should take to update Amelia’s reporting structure in Genesys Cloud CX are to update her manager in her profile and let Genesys Cloud CX automatically update her place in the hierarchy. You can change a user’s manager by editing their profile and selecting a new manager from a list of users. Genesys Cloud CX will then update the user’s position in the organizational hierarchy based on their manager.

Reference:

https://help.mypurecloud.com/articles/change-a-users-manager/

https://help.mypurecloud.com/articles/view-the-organizational-hierarchy/