Which of the following options would help him perform his task?

Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.

Which of the following options would help him perform his task?
A . Documents
B . Directory
C . Workspaces
D . Activity

View Answer

Answer: C

Explanation:

Activity is an option that would help Carlos perform his task of extracting data on a group of agents handling customer service calls and tracking their performance. Activity is a feature that allows administrators and supervisors to view real-time and historical data on various aspects of Genesys Cloud CX operations, such as queues, agents, interactions, etc. Carlos can use Activity to access various dashboards and reports that show metrics related to agent performance and productivity.

Reference:

https://help.mypurecloud.com/articles/about-activity/

https://help.mypurecloud.com/articles/view-agent-performance-dashboard/