Which of the following are AND Evaluation Methods? (Choose three.)

Which of the following are AND Evaluation Methods? (Choose three.)
A . All skills matching
B . Best available skills
C . Bullseye matching
D . Disregard skills
E . Agent availability

View Answer

Answer: ABC

Explanation:

AND Evaluation Methods are used to evaluate the skills of agents and interactions based on logical AND operations. This means that all the required skills must match for an agent to be eligible for an interaction. There are three types of AND Evaluation Methods: All skills matching, Best available skills, and Bullseye matching. All skills matching evaluates agents based on the number of skills they have in common with the interaction. Best available skills evaluates agents based on the highest skill proficiency level they have in common with the interaction. Bullseye matching evaluates agents based on predefined rings of skill requirements that relax as the selection pool expands from one ring to the next.

Reference:

https://help.mypurecloud.com/articles/evaluation-methods/

https://help.mypurecloud.com/articles/bullseye-routing/