Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
A . It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
B . It provides core telephony services.
C . It provides for the integration of Active Directory, SharePoint, and other third-party data.
D . It manages the Genesys Cloud CX platform services.
E . It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

View Answer

Answer: A, B, E

Explanation:

The following statements are true regarding the Genesys Cloud CX Edge appliance:

It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

It provides core telephony services such as call control, call recording, call quality monitoring, etc.

It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

The following statements are false regarding the Genesys Cloud CX Edge appliance:

It provides for the integration of Active Directory, SharePoint, and other third-party data.

It manages the Genesys Cloud CX platform services.

The Genesys Cloud CX Edge appliance is a device that connects your on-premises telephony infrastructure with Genesys Cloud CX cloud services. It acts as an intermediary between your local network and Genesys Cloud CX data centers.

Reference:

https://help.mypurecloud.com/articles/about-edge-devices/

https://help.mypurecloud.com/articles/edge-device-overview/