Which of the following is not a Quality Management feature?

Which of the following is not a Quality Management feature?
A . Evaluation Forms
B . Policies
C . Scheduling
D . Interaction Recording

View Answer

Answer: C

Explanation:

Scheduling is not a Quality Management feature. Quality Management is a feature that allows supervisors and quality evaluators to monitor, evaluate, and improve the quality of agent interactions. Quality Management includes features such as Evaluation Forms, Policies, Interaction Recording, Calibration Sessions, etc.

Reference: https://help.mypurecloud.com/articles/about-quality-management/

https://help.mypurecloud.com/articles/quality-management-overview/