Which of the following types of interactions can be configured for Recording Policies?

Which of the following types of interactions can be configured for Recording Policies?
A . Call
B . Chat
C . Email
D . Message
E . All of the above

View Answer

Answer: E

Explanation:

Reference: https://help.genesys.com/pureconnect/mergedprojects/wh_irpe/desktop/edit_initiation_policy_step_3.htm

All types of interactions (Call, Chat, Email, Message) can be configured for Recording Policies. Recording Policies allow administrators to define when and how interactions are recorded based on various criteria, such as queue membership, direction (inbound or outbound), media type (voice or screen), etc.

Reference:

https://help.mypurecloud.com/articles/about-recording-policies/

https://help.mypurecloud.com/articles/create-a-recording-policy/