Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
A . True
B . False

View Answer

Answer: A

Explanation:

Genesys Cloud CX supports embedded clients for Salesforce and Zendesk, which allow agents to use Genesys Cloud CX features within their CRM applications. The embedded clients provide seamless integration between Genesys Cloud CX and Salesforce or Zendesk, such as screen pop, click-to-dial, call logging, and more.

Reference:

https://help.mypurecloud.com/articles/about-salesforce-integration/

https://help.mypurecloud.com/articles/about-zendesk-integration/