Which of the following statements about WebRTC phones is incorrect?

Which of the following statements about WebRTC phones is incorrect?
A . Genesys Cloud CX WebRTC phone runs in the browser.
B . A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
C . It is assigned to a specific user and only that user has permission to use the phone.
D . A WebRTC phone can be used even when disconnected from the Cloud.

View Answer

Answer: D

Explanation:

Reference: https://help.mypurecloud.com/articles/troubleshoot-genesys-cloud-webrtc-phone/

The statement that a WebRTC phone can be used even when disconnected from the cloud is incorrect. A WebRTC phone is a browser-based phone that runs in a supported web browser and connects to Genesys Cloud CX cloud services via WebRTC protocol. A WebRTC phone does not require any additional hardware or software apart from a supported browser and a headset or microphone/speaker device. However, a WebRTC phone cannot be used when disconnected from the cloud because it relies on an internet connection to communicate with Genesys Cloud CX.

Reference:

https://help.mypurecloud.com/articles/about-webrtc-phones/

https://help.mypurecloud.com/articles/webrtc-phone-limitations/