GCP-GCX V1

Unused reports need to be disabled manually to prevent unnecessary load on the system.A . TrueB . FalseView AnswerAnswer: B Explanation: Unused reports do not need to be disabled manually to prevent unnecessary load on the system. Genesys Cloud CX automatically disables reports that have not been run for more...

Genesys Cloud CX Voice is __________.A . A third-party service that provides external Phone Trunks.B . A help bot that is available within Genesys Cloud CX chat.C . Another name for Genesys Cloud CX.D . An internet-based telephony service that can be purchased and activated for use with Genesys Cloud...

Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)A . Short-Term ForecastsB . SchedulesC . Long-Term ForecastsD . Forecast simulatorView AnswerAnswer: A, B, C Explanation: Reference: https://help.mypurecloud.com/articles/workforce-management/ Short-Term Forecasts, Schedules, and Long-Term Forecasts are some of the functionalities available in Genesys Cloud CX WFM. Short-Term Forecasts allow administrators...

Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?A . RoutingB . Queue ManagementC . Workforce ManagementD . Reporting and AnalyticsView AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/plan-workforce-management/ Workforce Management is a feature that helps ensure that enough agents...

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?A . WorkgroupsB . RoomsC . GroupsD . RolesView AnswerAnswer: D Explanation: Roles are used to define the permissions and access levels for users within...

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.A . Create a SiteB . Assign the Edge to a SiteC . Configure a trunkD . Create an Edge GroupE . Associate the network interfaceF . Authenticate the EdgeG . Configure the...

Which of the following components can be added to scripts? (Choose four.)A . Visual Basic ControlB . TextC . Call FlowD . CheckboxE . Web PageF . ImageView AnswerAnswer: BDEF Explanation: Text, Checkbox, Web Page, and Image are some of the components that can be added to scripts. These components...

Select the factors which can cause report generation failures and increased runtimes. (Choose two.)A . Adjusting report parameters in order to include fewer agents, queues, and interactions.B . Running reports during peak hours.C . Reviewing and ensuring the usage of scheduled reports.D . Asking every team member to run and...

Which feature enables a voice interaction to interrupt an email interaction?A . UtilizationB . ACD SkillsC . Emergency RoutingD . ScriptsView AnswerAnswer: A Explanation: Utilization is a feature that enables a voice interaction to interrupt an email interaction when the voice interaction has a higher priority than the email interaction....

Select the features available in Genesys Cloud CX Architect. (Choose three.)A . Play pre-recorded messagesB . Convert text to speechC . Configure queuesD . Create skillsE . Receive and route callsView AnswerAnswer: ABE Explanation: Genesys Cloud CX Architect is a feature that allows administrators to create and manage call flows...