What does the project manager need to do first?

The customer is reviewing the new reporting system and informs the project manager that one of the components in the printing module is not complete. The project manager reviews the work breakdown structure (WBS) and confirms that the component Is included.

What does the project manager need to do first?
A . Raise a change request to immediately implement the printing module component.
B. Escalate this issue to the project sponsor immediately
C. Ask the project team to conduct a quality audit of the printing module components.
D. Meet with the project team to understand the issue and define actions.

Answer: D