How should the project manager proceed?

During the closing process, the project manager learns that one deliverable is not meeting customer expectations.

How should the project manager proceed?
A . Ask the customer to issue a change request with the information to analyze and provide a solution.
B. Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
C. Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties
D. Contact the project sponsor and ask for help in negotiating the closing of the project with the customer

View Answer

Answer: B