Which of the following steps should the project manager take FIRST to correct the problem?

A project manager has received numerous complaints from staff concerning poor service provided by a vendor.

Which of the following steps should the project manager take FIRST to correct the problem?
A . Review the SOW with the vendor and terminate the vendor
B . Notify the key stakeholders of the problem and send a C&D letter to the vendor
C . Notify the vendor of the complaints and review the SLA with the vendor
D . Review the acceptable use policy with the vendor before requesting termination of the vendor’s employee.

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Answer: C