Why is it important for service providers to understand patterns of business activity (PBA)?

Why is it important for service providers to understand patterns of business activity (PBA)?
A . PBAare based on organizational roles and responsibilities
B . IT service providers CANNOT schedule changes until they understand PBA
C . Demand for the services delivered by service providers are directly influenced by PBA
D . Understanding PBA is the only way to enable accurate service level reporting

View Answer

Answer: C