Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
A . Implementing service andprocess improvements
B . Reviewing measurements and metrics
C . Creating a baseline
D . Defining measurable targets

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Answer: D