How are target resolution times used in the ‘incident management’ practice?

How are target resolution times used in the ‘incident management’ practice?
A . They are agreed, documented, and communicated to help set user expectations
B . They are established, reviewed, and reported to ensure that customers are happy with the service
C . They are initiated, approved, and managed to ensure that predictable responses are achieved
D . They are scheduled, assessed and authorized to reduce the risk of service failures

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Answer: A