How does information about problems and known errors contribute to 'incident management'?

How does information about problems and known errors contribute to ‘incident management’?

How does information about problems and known errors contribute to ‘incident management’?
A . It enables the reassessment of known erros
B . It enables quick and efficient diagnosis of incidents
C . It removes the need for collaboration during incident resolution
D . It removes the need for regular customer updates

Answer: B