How does information about problems and known errors contribute to 'incident management'?

How does information about problems and known errors contribute to ‘incident management’?

How does information about problems and known errors contribute to ‘incident management’?
A . It enables quick and efficient diagnosis of incidents
B . It removes the need for regular customer updates
C . It removes the need for collaboration during incident resolution
D . It enables the reassessment of known errors

Answer: A