What is the difference between the ‘incident management’ and ‘service desk’ practices?

What is the difference between the ‘incident management’ and ‘service desk’ practices?
A . Incident management resolves complex issues, service desk resolves simpler issues
B . Incident management restores service operation, service desk provides communication with users
C . Incident management manages interruptions to services, service desk monitors achieved service quality
D . Incident management resolves issues service desk investigates the underlying causes of issues

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Answer: B