What is included in the purpose of the IT asset management’ practice?A . Making new and changed assets available for useB . Supporting decision-making about purchase, re-use, retirement, and disposal of assetsC . Providing information on how assets are configured and the relationships between themD . Moving assets to live or other environments for...
Which term is used to describe removing something that could have an effect on a service?
Which term is used to describe removing something that could have an effect on a service?A . A changeB . An incidentC . An IT assetD . A problem View Answer Answer: D...
Which is a description of service provision?
Which is a description of service provision?A . Activities that an organization performs to deliver servicesB . Away to help create value by facilitating outcomes that service consumers needC . Cooperation between two organizations to ensure that a service delivers valueD . A formal description of one or more services, designed to address the...
What is included in the purpose of the ‘continual improvement’ practice?
What is included in the purpose of the ‘continual improvement’ practice?A . Ensuring that delivery of services is properly assessed, monitored, and improved against targetsB . Identifying and continually improving relationships with and between stakeholdersC . Creating collaborative relationships with key suppliers to realize new valueD . Aligning the organization’s practices and services with...
Which is a financially valuable component that can contribute to the delivery of a service?
Which is a financially valuable component that can contribute to the delivery of a service?A . Service offeringB . SponsorC . Configuration itemD . IT asset View Answer Answer: D...
How do ‘continual improvement registers’ help to create value?
How do ‘continual improvement registers’ help to create value?A . By monitoring achievement against service level targetsB . By making improvements visibleC . By assigning change authorities for change requestsD . By documenting all improvement ideas in a single place View Answer Answer: B...
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?
Identify the missing word in the following sentence. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific and risks.A . informationB . utilityC . warrantyD . costs View Answer Answer: D...
Which statement about service desks is CORRECT?
Which statement about service desks is CORRECT?A . The service desk should work in close collaboration with support and development teamsB . The service desk should rely on self-service portals instead of escalation to support teamsC . The service desk should remain isolated from technical support teamsD . The service desk should escalate all...
Normal changes should be handled as service requests
Normal changes should be handled as service requestsA . 3 and 4B . 2 and 3C . 1 and 4D . 1 and 2 View Answer Answer: D...
Which describes a set of defined steps for implementing improvements?
Which describes a set of defined steps for implementing improvements?A . The ‘improve’ value chain activityB . The ‘continual improvement register’C . The ‘continual improvement model’D . The ‘engage’ value chain activity View Answer Answer: C...