What are the three types of metrics that an organization shouldcollect to support continual service improvement (CSI)?

What are the three types of metrics that an organization shouldcollect to support continual service improvement (CSI)?
A . Return on investment (ROI), value on investment (VOI), quality
B . Strategic, tactical and operational
C . Critical success factors (CSFs), key performance indicators (KPIs), activities
D . Technology, process and service

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Answer: D