Which of the following should the technician perform NEXT to resolve the issue?

A technician is trying to repair a computer that was infected with an encrypting virus. After disconnecting the system from the network, the technician images the computer. Upon startup, the system consistently presents a blue screen at the Windows logo.

Which of the following should the technician perform NEXT to resolve the issue?
A . Perform a BIOS’UEFI update
B . Execute a clean install of the OS
C . Check the boot mode of the computer
D . Apply a different workstation image

Answer: A