Which of the following should the technician perform FIRST to resolve the issue?

A user’s computer was infected with malware, and a technician successfully removed the infection However, the user reports certain web-based services are still inaccessible.

Which of the following should the technician perform FIRST to resolve the issue?
A . Turn off System Restore
B . Update the malware signatures
C . Reset the Internet Explorer settings.
D . Check the hosts file

View Answer

Answer: C