Which of the following should a technician do to resolve these issues?

A user reports that when opening a web browser the initial page loads to a search engine the user does not recognize When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups.

Which of the following should a technician do to resolve these issues? (Select TWO)
A . Reset the user’s browser to default settings
B . Delete the user’s cached images, temporary files, and cookies
C . Reboot the user’s computer and install a secondary antivirus
D . Convince the user to use a different web browser that is currently unaffected
E . Download the update to the user’s web browser of choice
F . Remove any unapproved applications from the user’s startup items

Answer: A,F