Which of the following should the technician perform NEXT?

A customer’s smartphone has been overheating frequently and becoming unresponsive since installing an OS update A technician has already performed a soft reboot of the device.

Which of the following should the technician perform NEXT? (Select TWO)
A . Roll back the OS update
B . Update the PR
D . Force stop running applicabons
E . Enable airplane mode
F . Perform a factory reset
G . Run application updates
H . Reset network settings

Answer: A,E