Which of the following is the BEST choice for the technician to make?

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.

Which of the following is the BEST choice for the technician to make?
A . Politely ask the user to call back
B . Ask another technician to take the call
C . Troubleshoot the issue for the user
D . Input the issue as a ticket and escalate to Tier 2
E . Put the user on hold and troubleshoot after the scheduled break

View Answer

Answer: B