Which of the following should the technician do to recover the files?

Many of the files in a user’s network folder have a new file extension and are inaccessible. After some

troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them.

Which of the following should the technician do to recover the files?
A . Restore the network folder from a backup.
B . Perform a System Restore on the computer.
C . Update the malware scanner and run a full scan.
D . Disconnect the computer from the network.

Answer: D