Without losing any critical information, which of the following should be performed NEXT to further troubleshoot the issue?

A customer is having issues with an Android-based smartphone after a recent application update. The application becomes unresponsive immediately after attempting to open it. Auto-sync is not enabled, and no recent backups exist for the smartphone.

Without losing any critical information, which of the following should be performed NEXT to further troubleshoot the issue? (Choose two.)
A . Reboot into safe mode
B . Clear the application data
C . Contact the application’s developer
D . Reinstall the application
E . Do a force stop
F . Clear the application cache

Answer: E,F