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Which of the following should the technician do?
Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the...
A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help.
A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the...
Which of the following does the technician MOST likely need to configure to allow access?
A technician is setting up a media server and wireless router that can stream video files to portable devices. The technician was asked to configure the system so the videos can be accessed by devices outside the LAN . Which of the following does the technician MOST likely need to...
Which of the following descnbes the changes to the file permissions?
A user moves a file from one NTFS disk to another NTFS disk. Which of the following descnbes the changes to the file permissions?A . The file has both the source and destination permissionsB . The file keeps the source permissions.C . The file permissions have to be set manually.D...
Which of the following should the technician attempt that will MOST likely resolve the performance issue?
A technician responds to a report that a user’s desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass....
Which of the following should they use at this site while setting up the server room?
A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?A . Air filtersB . Privacy screensC . VacuumsD . ESD matsView AnswerAnswer: A
Which of the following would MOST likely reduce this symptom?
An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office . Which of the following would MOST likely reduce this symptom? (Select TWO).A . Close applications when tasks are completed.B . Increase the...
Which of the following would be the BEST resolution to Ann’s issue?
Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger. Which of the following would be the BEST resolution to Ann’s issue?A . Restart the tablet.B ....
Which of the following performance settings changes would BEST help customer temporarily until upgrade can be made?
A customer’s computer is having difficulty opening programs and regularly receives error messages regarding low system resources . Which of the following performance settings changes would BEST help customer temporarily until upgrade can be made?A . Data execution preventionB . Page-file sizeC . Visual effectsD . Processor schedulingView AnswerAnswer: B
Which of the following should the user try FIRST?
A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft. Which of the following should the user try FIRST?A . Open the application with administrative privileges.B ....
