Which two actions will result in the needed access?

Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line.

Which two actions will result in the needed access? Choose 2 answers
A . Case owners configure pre -defined case teams.
B . A case escalation rule assigns ownership to product specialists.
C . Administrators configure pre -defined case teams and assignment rules.
D . Case owners manually add product specialists to ad hoc case teams.

Answer: C,D