What are two features of Knowledge? Choose 2 answers

What are two features of Knowledge? Choose 2 answers
A . Knowledge articles are always publicly available for customers.
B . Knowledge articles integrate with Service Console.
C . Users can rate the helpfulness of articles.
D . Any user can write and publish articles.

Answer: A,C

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neha Gupta
neha Gupta
8 months ago

B and C

neha Gupta
neha Gupta
9 months ago

D is wrong because : Experienced service agents and internal writers write the articles

Last edited 9 months ago by neha Gupta
Dave
Dave
1 year ago

You are correct, it is B and C

Vaibhav
Vaibhav
1 year ago

B and D *

Vaibhav
Vaibhav
1 year ago

Answer should be B and C