Which two features should be used to fulfill this goal?

Ursa Major Solar’s support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives.

Which two features should be used to fulfill this goal? Choose 2 answers
A . Content
B . SoS
C . Knowledge
D . Chat

View Answer

Answer: C,D