- All Exams Instant Download
What describes the capabilities of Salesforce Knowledge?
What describes the capabilities of Salesforce Knowledge?
A . An automated tool that closes Cases based on historical information
B . An automated Al tool that converts Leads to Opportunities given a predefined set of conditions
C . A knowledge base composed of articles that can be written and used by support agents
D . A knowledge base that uses Alto generate an article to solve customer support issues
Answer: B
Latest ADM-201 Dumps Valid Version with 361 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund
C
One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access. Data Categories allow you to organize your article content in a hierarchical way. They can also be grouped into Data Category Groups.
Choice B is NOT correct. Correct answer is choice C.