What should the administrator reference to troubleshoot this issue?

A customer created a case using web to case. They contacted phone support to get an update on the cave two days later. The support agent cannot find the case although the customer is positive that it was created and logged.

What should the administrator reference to troubleshoot this issue?
A . Validation rules
B . Contact email address
C . Setup Audit Trail
D . Assignment rules

View Answer

Answer: C