Customer Portal users can view the tags section of a page, if it is included in a page layout.

Customer Portal users can view the tags section of a page, if it is included in a page layout.A .  TrueB .  FalseView AnswerAnswer: B

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Can you perform field updates on an object related to a rule.

Can you perform field updates on an object related to a rule.A .  YesB .  NoView AnswerAnswer: A   Explanation: Except for case comment and Email message records you can create a field update action that updates a field on the related case record. For e.g. You can create a...

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Field-level security can be used to make a field required 

Field-level security can be used to make a field required A . TrueB .  FalseView AnswerAnswer: B

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All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:

All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:A .  Pipeline reports may include omitted opportunities from the forecastB .  Forecasts may be overriddenC .  Pipeline reports may be overriddenD .  Opportunity stages may be used to determine the forecast category of an opportunityView AnswerAnswer: A

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Is it possible for a Page layout to be associated with a Record Type.

Is it possible for a Page layout to be associated with a Record Type.A .  TrueB .  FalseView AnswerAnswer: A

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How does an agent submit an article for publishing? Choose 3 answers:

How does an agent submit an article for publishing? Choose 3 answers:A .  Promote an Answer for considerationB .  Re-assign an article to the publishing queueC .  Publish an article to the solution categoryD .  Submit an article upon closing a caseE .  Publish at-will, with "Manage Articles" profile permissionView...

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Which of the following settings directly affects Date fields to display as MM/DD/YYYY?

Which of the following settings directly affects Date fields to display as MM/DD/YYYY?A .  LocalB .  Time ZoneC .  LanguageD .  Default CurrencyView AnswerAnswer: A

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Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?

Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?A .  TrueB .  FalseView AnswerAnswer: B

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Which statement about custom summary formulas is true?

Which statement about custom summary formulas is true?A .  Reports can be grouped by a custom summary formula resultB .  Custom summary formulas can reference a formula field within a reportC .  Custom summary formulas can reference another custom summary formulaD .  Custom summary formulas can be used in a...

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What does the Role Hierarchy control?

CORRECT TEXT What does the Role Hierarchy control?View AnswerAnswer: Controls data visibility and record roll up

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