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Which three features could be implemented to support this?
Universal Containers provides Customer Support for two separate business operations.
The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A . Omni-Channel
B . Page Layouts
C . Record Types
D . Support Processes
E . Article Types
Answer: A,C,D
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I would argue for B instead of A, as each operation has different fields.
If it was different picklist values then A would be the obvious answer.
However, how can we achieve different fields display on the record without page layouts or lightning record pages?