What should a consultant recommend to address this problem?

The Universal Containers sales team has been sosuccessful in signing new customers that the support team is unable to provide same-day customer assistance. What should a consultant recommend to address this problem?A . Limit Customers to 5 Cases per day.B . Provide a self-help Customer Community.C . Add more support...

October 21, 2021 No Comments READ MORE +

Which three statements should be considered?

Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge. Which three statements should be considered? Choose 3 answersA . Attachments and .html files in Classic Knowledge are moved to the Files object.B . Visualforce pages refer to Classic article types.C . Each article must be associated...

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Which solution should a consultant recommend to prevent this scenario from happening in the future?

A customer-submitted case is routed to a service desk agent at Universal Containers. After the agent responds to the case, the agent realizes the customer is not eligible for support. Which solution should a consultant recommend to prevent this scenario from happening in the future?A . Add the entitlement related...

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Which factor should a Consultant consider as part of the migration strategy?

As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. Which factor should a Consultant consider as part of the migration strategy?A . Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article...

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system?

A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. Which two metrics can be used to assess the success of the...

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Which solution should a consultant recommend?

Which solution should a consultant recommend?A . Enable the knowledge sidebar related list on the case page layout.B . Create a visual force page called knowledge sidebar on the case page layout.C . Enable the knowledge sidebar setting in the case support settings.D . Implement a salesforce console for service...

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What are three considerations when adding a report chart to a Console Component? Choose 3 answers

What are three considerations when adding a report chart to a Console Component? Choose 3 answersA . The report chart is added to the Page Layout.B . The report is shared with a Chatter Group.C . The report is a Summary or Matrix report.D . The report contains a chart.E...

October 19, 2021 No Comments READ MORE +

What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)

What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)A . Replaces the need for an email channelB . Eliminates tracking of customer entitlementsC . Uncovers gaps in the knowledge baseD . Reduces incoming call volumeView AnswerAnswer: C,D

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What feature should a consultant recommend to meet this requirement?

Universal Containers wants to letits customers interact real-time with support agents from their computers and mobile devices. What feature should a consultant recommend to meet this requirement?A . Web-to-CaseB . Embedded Chat ServiceC . Customer CommunityD . Case Assignment RulesView AnswerAnswer: B

October 18, 2021 No Comments READ MORE +

Which method can be used to route cases from social channels?

Which method can be used to route cases from social channels?A . use Twitter-to-case and add workflow rules to the case object.B . Enable Social Customer Service and add assignment rules to the case object.C . Enable Social Network Profile and add workflow rules to the contact object.D . Enable...

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