Which solution should a consultant recommend to prevent this scenario from happening in the future?

A customer-submitted case is routed to a service desk agent at Universal Containers. After the agent responds to the case, the agent realizes the customer is not eligible for support. Which solution should a consultant recommend to prevent this scenario from happening in the future?A . Add the entitlement related list to account page...

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Which factor should a Consultant consider as part of the migration strategy?

As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. Which factor should a Consultant consider as part of the migration strategy?A . Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.B . Verify...

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system?

A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. Which two metrics can be used to assess the success of the new workforce management system?...

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