What customer-related metric should the customer support management analyze?

Universal containers customer support management wants to provide proactive communication to customers who are likely to provide low customers satisfaction (CSAT) scores.

What customer-related metric should the customer support management analyze? Choose 2 Answers
A . Escalated cases by account month to date
B . High priority cases opened by account month to date
C . Time spent by account year to date
D . New cases opened by the account channel

Answer: A,B